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Profile

Detail-oriented Integrated Marketing Communications graduate with a noted dedication to excellent Guest service. Tech-savvy and willing to learn new systems and processes.

Education

Ithaca College, Ithaca, New York
B.S., Integrated Marketing Communications, December 2009 - Cumulative GPA: 3.5, Cum Laude

Work Experience

Disney Destinations / Walt Disney World Orlando, FL

Deployment Assistant January 2011 – Present
• Process call-ins for Walt Disney World Theme Parks and Resorts
• Update local leadership on staffing needs, supporting the Cast Deployment System.

Guest Relations Host (TA) November 2010 – May 2011
• Extended assistance to Guests in order to resolve problems such as lost Guests, challenges and refunds.
• Booked dining reservations, sold tickets, and assisted with information about Walt Disney World parks.

Vacation Planner Spring 2008, June 2010 – January 201
• Processed ticketing transactions with a computer-based ticketing system.
• Used a “Sales through Service” technique to explain complex ticketing options and exceed sales goals.

Destination Sales Client Services Coordinator January 2010 – June 2010
• Served as a primary contact for front line sales representatives in the Central Florida tourist market
• Partnered with Guest service companies to facilitate increased sales of multi-day theme park tickets.
• Maintained point-of-purchase displays in hotels and retail locations.

Global CMR Guest Relationship Marketing Intern Spring 2009
• Maintained messaging for DisneyLiNK desktop widget.
• Aided in the development of wireframes and content for new Disney Vacation Connection widget by interfacing with marketing representatives from several business units within Disney Parks and Resorts including Walt Disney World, Disneyland, Adventures by Disney, Disney Cruise Line, and Disney Vacation Club.

Wegmans Food Markets Rochester, NY

Wegmans.com Marketing Intern Summer 2008, Summer 2009
• Completed regression testing of new builds of Wegmans.com before launch to production servers, looking for user experience issues and content errors.
• Participated in the wireframe process for a redesign of the shop.wegmans.com e-commerce site.

Front End Cashier July 2003 – December 2009
• Delivered consistent customer service by handling customers' groceries in a friendly and efficient manner.
• Recognized for large number of customer compliments.

Ithaca College Ithaca, NY

Mail Clerk Spring 2007 – Fall 2009
• Sorted and distributed letter and parcel mail for a campus of 6000 undergraduate students.
• Determined several improvements to student address lookup process.

Special / Technical Skills

Microsoft Office (Word, Excel, Powerpoint, Outlook, Communicator), Adobe Creative Suite CS3 and CS4, Web browsers including Internet Explorer, Firefox, Safari, and Chrome.

Working knowledge of HTML, PHP, CSS.

Strong knowledge of Disney product including Walt Disney World Resort, Disneyland Resort, Disney Cruise Line, and Disney Vacation Club, as well as Disney internal systems including Cast Portal, OneSource, Automated Ticketing System (ATS), WinCAS, a la carte, and MAGIC guest service recovery.


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